Privacy Notice

Thank you for visiting and using our websites, our social media pages and our mobile applications (“Sites”).

Warwick Hotels & Resorts (WHR) respects your right to privacy when you use our Sites and when you stay in our hotels and resorts. This Notice explains how and for what purposes we use the information collected about you through our Sites, in our hotels and resorts, via offline/online programs or events.

Warwick Hotels & Resorts manages a central booking engine that permits branded hotels and resorts to collect the necessary personal data to organise your stay with them. We also store your personal data as our clients in our global database when you stay in a branded Warwick Hotels and Resorts and when you participate to our Warwick Journey loyalty program.

We draw your attention that Warwick Hotels & Resorts includes a wide range of branded hotels. Some of the hotels are fully owned by the Warwick group, (“owned hotels”), some are operated under a management agreement with the hotel’s owner (“managed hotels”), and some are commercialised under an affiliation agreement (”affiliated hotels” or under a franchise agreement (“franchised hotels”) entered into with the respective owner(s) of the hotel(s). If you book a room in such hotel, your personal data will be dealt with by the hotel for such purposes as managing your booking, responding to your queries or sending you an invoice, as well as performing marketing activities and complying with legal requirements. Warwick Hotels & Resorts and the respective managed, franchised or affiliated hotel will be both acting as data controllers or co-controllers.

To ensure that your privacy rights are respected, Warwick Hotels & Resorts requires all Warwick Hotels & Resorts branded hotels and their respective owners to respect the principles set in this Privacy Notice.

OUR PRIVACY PRINCIPLES

Warwick Hotels & Resorts respects your right to privacy. Here are our main principles:

  • We are committed to protect your privacy and we want to offer you a tailored service.
  • We collect personal data for specific purposes based on your consent, our contractual relationship, legal obligations or the legitimate business interest of our company to safeguard your booking details for example.
  • You have the right to access your personal data and ask for correction or deletion, subject to our legal obligations.
  • We do not sell your personal data to anyone. If necessary, we may share your data with group companies, brand licensees, partners and other service providers via which their own privacy policy may apply. We may also share your data as compelled by law.
  • We will take all reasonable steps to protect your information from misuse and keep it secure.

 

If you wish to know more, read our full Privacy Notice below


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1. SCOPE OF THIS PRIVACY NOTICE AND YOUR CONSENT

By using our Sites or by giving us your personal data, you accept the practices described in this Privacy Notice. If you do not agree with our practice described herein, please refrain from using or visiting our Sites or providing personal data.

Warwick Hotels & Resorts reserves the right to make changes to this Privacy Notice at any time. The changes will be effective when posted on this Site and we shall endeavour to provide you reasonable notice of any material change but please review this Site regularly.

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2. PERSONAL DATA WE COLLECT ABOUT YOU

We only collect personal information that is necessary for a specific purpose or that you provide us with on your own consent, following your clear actions and behaviours, or for a legal or a legitimate reason.

Are you a Leisure traveller, business traveller or a WHR visitor? Learn more about why we collect personnal data about you and what data we collect.

Are you a Travel Agent, Meeting/Corporate Travel Planner or Potential Affiliate? Learn more about why we collect personnal data about you and what data we collect.

Are you a Candidate applying for a position with Warwick Hotels and Resorts? Learn more about why we collect personnal data about you and what data we collect.

 

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3. WITH WHOM DO WE SHARE PERSONAL DATA

We may share and disclose your personal data to the following categories of recipients:

a) The Warwick Hotels & Resorts
-          a number of authorised people and departments in Warwick Hotels & Resorts (owned, managed, franchised and/or affiliated hotels) and in each individual hotel and resort such as hotel staff, reservation staff using reservation tools, IT departments, commercial marketing teams, internal medical services if applicable, legal services if applicable, and generally, any appropriate person within Warwick Hotels & Resorts entities and/or individual hotel entity for certain specific categories of personal data;
-          our partner hotels and resorts (managed, franchised and/or affiliated entities with whom we have an agreement) around the world providing you accommodation services and other leisure and travel related activities and services.

b) Partners, providers and suppliers
-          advertising and media agencies, messenger platforms or web analytics tools providers in order to deliver and analyse our marketing campaigns;
-          payment processors, banks and other financial institutions to process your payment, protect you against potential fraud, or to manage financial transactions;
-          commercial partners, such as entities participating in a joint promotion or a loyalty program;
-          travel agents and agencies;
-          our service providers, such as hosting and security providers, logistics companies or data processing contractors, international call centres, outside event contractors and suppliers, recruitment agencies, etc.;
-          police units, authorities or governmental bodies if so requested by law.

These recipients may be based outside the country of the hotel you stayed in or outside the country from which you have accessed the Sites. We require these recipients to comply with all relevant data protection laws and security requirements in relation to your personal data.

c) Other sources
We collect personal data about you from third party data aggregators (e.g. Google), public sources and third party social networking sites. Such information may include personal data as part of your profile on a third party social network and that you allow that third party to share with us, pursuant to their rules.

We also use third parties such as network advertisers and ad exchanges to serve you ads on third party websites after you leave our Warwick Hotels & Resorts Sites, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Warwick Hotels & Resorts Sites. You can find more information in our Cookie Notice about the tracking technology we use when you interact with our sites or open our emails and banners.

 

4. HOW DO WE STORE, SECURE AND RETAIN DATA

We take all reasonable technical, organisational and legal measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse. Your personal data will not be sold or disclosed to any other third parties except as provided in this Privacy Notice.

When the personal data that we collect is no longer required for the given purpose, or for legal requirements, we destroy or delete it in a secure manner.

Note that your personal data may still be available in the own databases and systems of our franchised, affiliated or managed hotels or in those of our partners, if you have previously shared information with them directly, prior to us receiving your request of deletion or correction.

 

5. YOUR RIGHTS

5.1.HOW YOU MAY ACCESS YOUR PERSONAL DATA AND SEEK ITS CORRECTION

You can request access to the personal data we hold about you by contacting us at privacy@warwickhotels.com. You have the right to tell us if you would like to withdraw your consent, correct, update or delete your personal data in our records or object to any processing. To assist us in dealing with your request, please provide your full name and details. For this purpose, we may require a copy of an identification document at our discretion.

You may opt-out at any time from marketing communications by following the ‘opt-out’ options provided or by contacting us (privacy@warwickhotels.com). You may also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).

5.2.    HOW TO CONTACT US

Warwick Hotels & Resorts, 75 avenue des Champs-Elysées, 75008 Paris, France., as well as each individual (managed, franchised or affiliated) hotel act as “data controller” for the personal data it processes in the framework of this Privacy Notice and for the purposes of collection.

You also have the right to file a complaint to your data protection supervisory authority at any time.

Should you be concerned about a possible interference with your privacy rights or misuse of your personal data by us, or if you have any questions or comments, you can contact our Data Protection Office, by e-mail at privacy@warwickhotels.com; or by regular mail at Warwick Hotels & Resorts, attn. Data Protection Office, 75 avenue des Champs-Elysées, 75008 Paris, France.

You may also contact the individual (managed, franchised or affiliated) hotel for any data shared with or processed by such hotel. We offer a list of all hotels on www.warwickhotels.com/destinations/.

 

COOKIE NOTICE

A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.

We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.

We also use web beacons or pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent.

Necessary Cookies are used to

  • Remember information you have entered when you navigate on our Site
  • Identify you as being logged in to our Site
  • Remember the goods and services you ordered when you get to the checkout page

 

Performance cookies are used to

  • Provide statistics on how our Site is used
  • See how effective our adverts are
  • Detect any errors that occur
  • Test different designs of our Site

 

Functionality cookies are used to

  • Remember settings you have applied such as layout, language, or preferences
  • Show you when you are logged in to our Site
  • Share information with partners to provide a service on our Site.

 

Targeting cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to

  • Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

 

Here is a list of our cookies installed on the Site www.warwickhotels.com:

Name: Google Analytics
Purpose: Recall what a user has done on previous pages / interactions with the website. https://support.google.com/analytics/answer/6004245
Type of Cookie: Performance, traffic

Name: Google Adwords
Purpose: Measure conversion on how many people who click on ads end up purchasing their products. https://adwords.google.com/intl/en/home/#?modal_active=none
Type of Cookie: Performance

Name: Google DoubleClick
Purpose: Helps to manage sponsored link campaigns in multiple search engines and media channels https://support.google.com/ds/answer/7686480?hl=en&ref_topic=2473095
Type of Cookie: Performance

Name: Google TagManager
Purpose: Google Tag Manager is a tag management system that allows you to quickly and easily update tags and code snippets on your website or mobile app. https://policies.google.com/technologies/types?hl=en
Type of Cookie: Performance

Name: Google Dynamic
Purpose: GoogleDynamic allows you to show ads to people who have previously visited your website or used your mobile app. For further information: https://support.google.com/google-ads/answer/3124536?hl=en
Type of Cookie: Targeting

Name: DoubleClickfloodlight
Purpose: Floodlight is the conversion tracking system for Google Marketing Platform. Like other conversion tracking systems, it consists of tags that track activity on your site, along with reporting features for adding conversion data to your reports: https://support.google.com/searchads/answer/7298761?hl=en
Type of Cookie: Targeting

Name: Listrak
Purpose: offers a single, integrated digital marketing platform providing omnichannel solutions for retailers: https://www.listrak.com/about/
Type of Cookie: Functionality

Name: DoubleClick BidManager
Purpose: The DoubleClick Bid Manager API lets developers build applications that directly integrate with Display & Video 360: https://support.google.com/displayvideo/answer/3122872?hl=en 
Type of Cookie: Performing

Name: SumoMe
Purpose: is a WordPress plugin that offers a plethora of tools to help you grow your email list : http://page.sumo.com/gosumo
Type of Cookie: Functionality

Name: Triptease
Purpose: It displays a popup on the website to promote a special offer before users leave our environment. https://www.triptease.com/en/cookie-policy/
Type of Cookie: Targeting

Name: Hotjar
Purpose: It analyses the way users are navigating through the website https://www.hotjar.com/legal/compliance/opt-out
Type of Cookie: Performance

If you do not want Google Analytics to be used in your browser, you can deactivate the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout.

You can also manage cookies in the privacy settings on the web browser you are using (find out more on www.youronlinechoices.com).

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information. You can contact us at privacy@warwickhotels.com if you have a question regarding this Cookie Notice.

Warwick Hotels & Resorts 2018